Frequently Asked Question

We’ve come up with an easy process for the benefit of all customers. All you need to do is visit our shop, select the product you love, and complete the checkout process. We ensure that each order is appropriately handled.

No, we don’t accept orders from outside Singapore presently. Our company operates within the confines of the territories of Singapore only. Any international order placed with us will be rejected by our team.

Deliveries within Singapore are generally completed within 2-3 business days. This includes 1 business day for order handling, dispatch, and shipping. We ensure that all orders are delivered to the doorstep of our customers, on their given addresses.

All deliveries are completely free of cost and we don’t charge any extra hidden fee as well. You have to pay exactly the amount that is displayed at the time of checkout. There is no minimum spend threshold either.

Cancellations are only possible until the product has not been dispatched yet. Once the product is dispatched from our facility in Singapore, we don’t allow cancellations of your placed orders. This duration is typically 1 business day.

No, there are no cancellation fees involved at all. However, if the cancel request is not placed within the stipulated timeframe, it won’t be entertained by our team at all. We request you to place a cancel order as fast as possible.

In case you receive a defective item or the item is not the one you ordered originally; you can place a return request within 30 days of receiving the item. We offer a 30-day return window for all orders placed with us.

We provide a complete size guide, and request you to go through it before placing an order. However, if any size issue still exists, we can’t just let you have a wrong pair! So, we ensure that you get a 30-day return window in such cases as well.

No, there are no return or restocking fees charged at all. We make it our responsibility to ensure smooth returns and everything is managed by our team. You must mail us your return within 30-day window that has been provided.

You can go to the contact us page of our website and get in touch with us through that. We’re having a dedicated team of professionals, who’re available at your service from Monday to Friday, between 10 AM to 4 PM SGT.

Each product we offer is crafted keeping quality in our mind. We’ve a team of experienced craftsmen, who help us ensure great attention to detail and enhanced craftsmanship. Moreover, we only use quality products in our shoes.

Data privacy is one of the key areas that we focus heavily on. The information we collect from you is appropriately protected, with stringent measures in place. We also maintain complete transparency with all our customers.